The registration process is to create a — USERNAME ID and PASSWORD for your account. During this process we require a Business Documentation such as a seller’s permit, business license, etc. We will use this information to verify whether you are a legitimate retailer or not. Make sure you use a legal business name, email address and contact information. We use this information to contact the users for orders, new products and services.
With the requested information, E. Luna USA will notify the customers for orders processing or pending, authorization form requests, ready to ship, shipped, or canceled orders. Once a customer makes an order, they have to fill out the credit card authorization form if the credit card has never been used at elunausa.com.
Updates through E-mail
We send new members a welcoming email to verify their Username ID and Password. Established members from elunausa.com may use the same Username ID and Password. Every User will receive information on products, services, special deals, and newsletters.
Our customer service hours of operation are Monday through Friday from 8:30 AM to 5:30 PM . PST.
Line 1: (323)968-1113 | Line 2: (213)618-7978
We understand the importance of your security and we do everything to protect our users information. For security reasons, you will not be able to make an order without logging in. However, since we are using a Session ID, the general information will be open for viewing to the public without having to log in. Please note that your log-in will be terminated if you close the website.
Customers can update their information in the “My account” tab if there is any information that must be changed.