Welcome to elunausa.com. This policy defines the rights, liabilities, and responsibilities of our website and its users for the web services provided by elunausa.com.
Please read the following carefully.
Customers Account information and Registration
Customers have to give the correct information about their business. In order to register for E. Luna USA, the customers must be a retailer whom is in possession of a Seller’s Permit. If not, E. Luna USA has the right to prohibit the customer to visit elunausa.com. When E. Luna USA requests proof, such as a copy of the retail license, the retailer is responsible to fax or e-mail the requested information to E. Luna USA.
E. Luna USA is simple. We make everything easy for the retailers. You log-in at elunausa.com, choose the merchandise of interest, and check out. When the order is completed, we put your merchandise in one box and ship it to you. It’s easy! You only deal with us when you have damaged items, questions about specific items, or have any other favors to ask.
E. Luna USA works hard to be as accurate as possible with the products and merchandise we carry. However, E. Luna USA cannot guarantee 100% the product descriptions or other contents related to the products. It is possible that there may be some errors. If you have any specific questions or found a mistake or error on our website, please do not hesitate to call our customer service team for details.
Copy Rights All contents included on E. Luna USA, such as texts, graphics, logos, images, digital downloads, data compilations, and software is the property of E. Luna USA. Also, it is protected by United States copyright laws.
E. Luna USA, elunausa.com, E. Luna USA logo, elunausa.com design.
Terms and Conditions
1. Please acknowledge that the charge of shipping will be applied to the order upon your requested shipping method. The VAT and shipping charges will be applied to overseas orders.
2. We ship out the merchandise in the order received. Please allow up to 3 business days for processing standard shipping, 2 business days for express shipping and 1 business day for overnight shipping. However, we may not have all the merchandise in stock; we would only ship partially upon your request.
3. We do not share or utilize any personal information. The sole purpose of using the personal information is for shipping, billing and contacting.
4. By clicking on Ship entire order together, you acknowledge that the order won’t be shipped unless we have all the merchandise in our warehouse. The order may be cancelled after three days of waiting for the rest of the merchandise.
5. All pre-ordered mechandise will be ship out to you once it is received and ready in the store, unless notified. However, we may not have all the merchandise in stock because we do first come, first serve’ by orders received.
6. The order can be cancelled by the provider at any time for any reason without notice. But elunausa.com will work our best to avoid any such circumstances.
7. We have done our best to present all the colors of the products as accurately as possible on elunausa.com.
8. The information on elunausa.com may contain typographical errors and/or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (even after orders have been submitted). Please note that such errors, inaccuracies or omissions may relate to product descriptions, pricing, and availability. We apologize for any inconvenience this may cause you.
9. Termination terms and conditions are applicable to you upon accessing the site, completion of registration, or process of shopping. These terms and conditions, or any of them, may be terminated by elunausa.com without notice at any time for any reason.
10. At elunausa.com, our commitment is to offer convenience, service, and product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional prices.